Product Detail
Proud But Never Satisfied: Ten Transformative Actions for Healthcare Systems
Page, Bob
Pricing & Availability
Available: 0
List Price:$30.00
Book Information
Edition:
1st
Publisher:
Fire Starter Publishing
ISBN:
1-62218-111-5 (1622181115)
ISBN-13:
978-1-62218-111-7 (9781622181117)
Binding:
Softcover
Copyright:
2021
Publish Date:
02/21
Weight:
1.37 Lbs.
Subject Class:
M-A (Medical Administration and Health Policy)
Return Policy:
Non-Returnable.
Class Specifications
Abstract:
For healthcare organizations challenging themselves to do better every day, this story provides inspiration and a blueprint for transformation. Today, The University of Kansas Health System (TUKHS) is a world-class academic medical center. For over a decade, it has been nationally ranked as one of the best hospitals in America by U.S. News & World Report. But back in 1997, the opposite was true: TUKHS had the lowest patient satisfaction ranking in the nation at a grim 5th percentile. It also faced deteriorating patient volumes, higher than expected mortality rates, unsustainable turnover, and severe shortfalls in funding.
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