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Difficult Conversations: Craft a Clear Message, Manage Emotions, Focus on a Solution
Harvard
Pricing & Availability
Available: Yes*
This title does not qualify for any discount.
Other formats:
Softcover
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Book Information
Edition:
1st
Publisher:
Harvard University Press
ISBN:
1-63369-079-2 (1633690792)
ISBN-13:
978-1-63369-079-0 (9781633690790)
Binding:
E E Book + ProQuest Ebook Central
Copyright:
2016
Publish Date:
02/16
Weight:
0.00 Lbs.
Subject Class:
BUS (Business)
Return Policy:
Non-Returnable.
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Class Specifications
Abstract:
You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. ... Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business.
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