Product Detail
Critical Conversations in Healthcare: Scripts and Techniques for Effective Interprofessional and Patient Communication
Clancy, Cheri MSN, MS, RN
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Available: 1
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Book Information
Edition:
2nd
Publisher:
Sigma Theta Tau International (STTI)
ISBN:
1-945157-90-9 (1945157909)
ISBN-13:
978-1-945157-90-5 (9781945157905)
Old Edition:
1-938835-46-8
Binding:
Softcover
Copyright:
2018
Publish Date:
11/18
Weight:
1.12 Lbs.
Pages:
300
Subject Class:
N-R (Nursing Research and Issues)
Return Policy:
Non-Returnable.
Contributing Authors:
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ProQuest Ebook Central:
Available in ProQuest Ebook Central™
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Class Specifications
Discipline:
Nursing
Subject Definition:
Communication; Nurse-Patient Relations
NLM Class:
WY 88
LC Class:
RT82
Abstract:
Critical Conversations in Healthcare, Second Edition, provides scripts and scenarios to facilitate better, more effective communication in healthcare settings. Chapters feature do s and don ts, reflective questions, and practical tools to help you improve your on-the-job interactions. Whether you are a new nurse at the bedside or the CEO of a major healthcare facility, this fully revised second edition will show you how to: Work with frustrated families, angry physicians, and uncooperative colleagues Deal with gossip, harassment, and other tough topics Successfully address workloads, management styles, and other tricky subjects Improve the patient experience Overcome conversation traps.
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