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Customer Service for Dummies

Leland, Karen

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Book Information
Edition:	3rd
Publisher:	Wiley, John & Sons, Inc.
ISBN:	0-470-04972-3 (0470049723)
ISBN-13:	978-0-470-04972-3 (9780470049723)
Binding:	E E Book + ProQuest Ebook Central
Copyright:	2006
Publish Date:	04/06
Bookstore Series:	Dummies Series (See all titles)
Weight:	0.00 Lbs.
Carton Quantity:	20
Subject Class:	BUS (Business)
Return Policy:	Non-Returnable.
Table Of Contents:	View

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Abstract:

Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs.

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