Proud But Never Satisfied: Ten Transformative Actions for Healthcare Systems

Page, Bob

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Book Information
Edition:	1st
Publisher:	Fire Starter Publishing
ISBN:	1-62218-111-5 (1622181115)
ISBN-13:	978-1-62218-111-7 (9781622181117)
Binding:	Softcover
Copyright:	2021
Publish Date:	02/21
Weight:	1.37 Lbs.
Subject Class:	M-A (Medical Administration and Health Policy)
Return Policy:	Non-Returnable.

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Abstract:

For healthcare organizations challenging themselves to do better every day, this story provides inspiration and a blueprint for transformation. Today, The University of Kansas Health System (TUKHS) is a world-class academic medical center. For over a decade, it has been nationally ranked as one of the best hospitals in America by U.S. News & World Report. But back in 1997, the opposite was true: TUKHS had the lowest patient satisfaction ranking in the nation at a grim 5th percentile. It also faced deteriorating patient volumes, higher than expected mortality rates, unsustainable turnover, and severe shortfalls in funding.

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