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Critical Conversations in Healthcare: Scripts and Techniques for Effective Interprofessional and Patient Communication

Clancy, Cheri MSN, MS, RN

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Available: Yes*
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Book Information
Edition:	1st
Publisher:	Sigma Theta Tau International (STTI)
ISBN:	1-938835-48-4 (1938835484)
ISBN-13:	978-1-938835-48-3 (9781938835483)
Binding:	E E Book + ProQuest Ebook Central
Copyright:	2014
Publish Date:	06/14
Weight:	0.00 Lbs.
Subject Class:	RET (Returns)
Remarks:	A New Edition of this Title is Available
Return Policy:	Non-Returnable.

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Class Specifications
Discipline:	Nursing
Subject Definition:	Communication; Nurse-Patient Relations
NLM Class:	WY 88
LC Class:	RT82
Abstract:	Critical Conversations provides scripts and scenarios to help you reach your communication goals. Chapters feature do.s and don.ts, reflective questions, and practical tools. Whether you are a new nurse at the bedside or the CEO of a major healthcare facility, this book will help you: Deal with gossip, harassment, and other though topics. Successfully address workloads, management styles, and other tricky subjects with managers and leaders. Work with frustrated families, angry physicians, and uncooperative colleagues. Improve the patient experience and effectively communicate with families.

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