Difficult Conversations: Craft a Clear Message, Manage Emotions, Focus on a Solution

Harvard

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Book Information
Edition:	1st
Publisher:	Harvard University Press
ISBN:	1-63369-078-4 (1633690784)
ISBN-13:	978-1-63369-078-3 (9781633690783)
Binding:	Softcover
Copyright:	2016
Publish Date:	02/16
Weight:	0.24 Lbs.
Pages:	110
Subject Class:	BUS (Business)
Return Policy:	Non-Returnable.
ProQuest Ebook Central:	Available in ProQuest Ebook Central™ View

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Abstract:

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. ... Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business.

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