Crew Resource Management: Principles and Practice

LeSage, Paul

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Book Information
Edition:	1st
Publisher:	Jones & Bartlett Publishing
ISBN:	0-7637-7178-3 (0763771783)
ISBN-13:	978-0-7637-7178-2 (9780763771782)
Binding:	Softcover
Copyright:	2011
Publish Date:	11/09
Weight:	0.93 Lbs.
Pages:	157
Carton Quantity:	25
Subject Class:	HRP (Health Related Professions)
Return Policy:	Returns accepted up to 6 months provided no other recalls or return restrictions apply.

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Abstract:

This publication takes an in depth look at individual and team communications and the resulting decision making process. It investigates organisational culture, learning, the critical decision making process, leadership and looks closely at the concept of Crew Resource management (CRM). Crew Resource Management (CRM) enables emergency service teams to make the right decisions in the field quickly, safely, and together. CRM stresses the importance of having strong leadership in place to guide a team's decision-making process, while encouraging individual team members to share critical information to help the team leader make the right decisions during an emergency. The six-step CRM process breaks down typical communication barriers by focusing on the team as a whole with a common goal. The six steps are: using inquiry to evaluate procedure; using advocacy to respectfully question authority; using conflict resolution techniques to learn from errors; using strong leadership to make group decisions; observing and critiquing team decisions to meet mission goals; fostering an open and accepting team environment, where members discuss options for team improvement. Crew Resource Management: Principles and Practice shows emergency response leaders how to implement CRM skills in their fire stations, in their ambulances, in their police vehicles, and on the emergency scene. The chapter resources for this publication follow the Jones & Bartlett Learning instructional design technique and include: Learning Objectives -Objectives are provided for each chapter with corresponding page references. Case studies Designed to help readers begin to think about how they may apply the learning contained in the publication by use of real world situations.

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