At Matthews, our health science roots run deep--all the way back to 1889, when we started as a retailer of health science books. We have grown by finding ways to help our customers be more informed and efficient, and by making their everyday work lives easier. Today, Matthews is an employee-owned success story, supplying health science bookstores, libraries and vocational schools throughout North America with the health science books, multimedia products, medical instruments and information they need to succeed. Our service philosophy is centered around flexibility and responsiveness. We believe that every customer has their own unique needs, every customer is a priority and we focus on doing what's right for the customer, no matter what it takes. Our customers tell us they keep coming back because of our excellent service and because of our people...and we appreciate that!
General Information
Account Setup
If you do not already have an account with Matthews Book Company you may submit an online New Account Application; print, complete, and fax a new account application (PDF) to us at 1-800-421-8816; or call 1-800-MED-BOOK and ask for assistance by talking with one of our customer service representatives.
Online Account Access
You can take full advantage of all of the features of our website, if you register your account and sign in when using the site. You will have access to account information such as purchase history, invoices, backorder status, shipment tracking information, and you will see your discounted price for all titles. You will be able to utilize time saving features such as multiple shopping carts, a wish-list feature called My Bookshelf, e-mail title information to a friend or colleague, fast order entry functions, review and edit your Approval Plan, and many more.
To register your account click here and simply fill out the registration form. You will need your Matthews Account Number.
Bookstore Services
Fulfillment Services
Matthews maintains an inventory of nursing, allied health, medicine, veterinary, dental, and bioscience titles from over 350 publishers. We have more than 100,000 titles in our warehouse, and acquire books for customers from over 4,000 publishers. In fact, our centrally located distribution facility houses the largest selection of health science information under one roof, and proudly boasts a 99.5+% error-free accuracy rate on fulfillment.
- Ordering
You can place your order with Matthews 24 hours a day via the Internet (www.matthewsbooks.com), Electronic Data Interchange (EDI), PUBNET, e-mail, fax, mail, or by calling your personal customer service representative, toll free between 7:30am and 6:00pm CST, Monday - Friday. You can receive PO confirmation and immediate notification of backorders via fax, email, PUBNET or EDI.
- Shipping
Orders received by 2:00pm CST are shipped the same day upon request - or we can accumulate your order and defer shipping according to your specifications.
- Custom Services
Do you need your invoice with shipment? Would you like local authors highlighted on your packing slip and invoice for easy identification? Just let us know-we can customize invoices to meet your requirements.
- Product Searches
Matthews can launch a nationwide search of publishers and retail bookstores for you, to locate out-of-print or hard to find titles.
Inventory Management
From booklists to pricing labels, Standing Orders to Agency Plans... Matthews puts a variety of powerful tools at your fingertips.
- Labels and Stock Control Cards
Bar-coded pricing labels can be sent with each book, complete with all relevant book information and reflecting your store's pricing scheme.
- Booklists
Matthews assists you in your product selection and inventory management with basic stock recommendations and bestseller reports. We also provide regular forthcoming information, featuring hot titles, new editions, new publishers, publisher information, and specials. Customized product lists can be created for your special events, or simply to help develop a section in your store. Special lists and product information pieces, such as recommended review titles, are produced periodically.
- Standing Order Program
Matthews' Standing Order Program is an easy, effective way for you to maintain a strong reference section, tailored to your specific marketplace. Our product specialist will create a weekly, bi-weekly, or monthly suggested order of new titles and new editions based on your choice of subject categories and publishers, your sales history, and our in-depth analysis of your market. You always retain control over the final ordering decision, and your standing order is cross-checked against your regular orders to avoid duplication.
- Agency Plans
Matthews fully supports most publisher agency plans, including Academic Press, Blackwell Science, F.A. Davis, Jones and Bartlett, Lippincott Williams & Wilkins. Ask your Matthews Sales Representative for an up-to-date selection of available agency plans.
- Returns
Matthews provides timely notification of recalls, including a copy of your store's purchase history of recalled books. New editions of top-selling titles are highlighted. 100% return privileges are granted for books in their current edition and in resalable condition. Books returned with Matthews labels require no further information attached for credit to be issued. (Publisher return policies on selected titles may create an exception)
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Marketing Services
We're here to help you sell books!
- Market Analysis
By understanding the depth of your market, you have the opportunity to focus your business effectively and profitably. Matthews can compile the information you need to guide your product selections and target your promotions.
- Marketing Plans
A Matthews representative will work with you to develop a yearly marketing plan for your business. We will then assist you in turning your plan into a reality.
- Advertising & Promotional Materials
Flyers, advertisements, brochures, catalogs, store design and layout, merchandising and sales campaigns, press releases, mailing lists... The Matthews Marketing Department will work as your own private agency to develop, design, and implement your promotional strategies.
MED-BOOK Inventory Management System
The Med-Book Management System is a complete, turn-key inventory management, point-of-sale, and decision support system developed especially for health sciences bookstores. With Med-Book on your staff (in your store/on your team/working for you), you can stock more titles with less investment, improve customer service, and, ultimately, increase sales.
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